Almost everyone reads reviews before making a buy, admit it you definitely do too.
A 2026 survey found 97% of consumers read reviews before choosing a local business.
Now while there are platforms who function as independent review boards for people doing their due diligence; it would also seem like common sense to ensure the quality of your work is directly reflected and displayed on the world’s biggest search engine; one where one search can lead to a purchase decision between you and your competitor through a glance.
Most owners know we’re talking about the reviews element of your Google Business Profile. It functions simultaneously as arguably the single highest reward lever in terms of business in the next year and also the one which is the least pulled on.
Every service provider has been a buyer at some point in their life, and therefore, you as a business owner also know that a buyer has already half-decided based on reviews before anything, because you’ve absolutely done the same yourself.
It may seem fairly insignificant at the time, but these things stack, and the positive implications of it you’ll never truly know until you fix it.
So don’t lose the game on admin: carry on doing a cracking job, let us handle those 5* reviews.
We set up an automatic request that reaches each customer just after fulfilment, by text and email. We draft your replies to every review, good or bad, in your voice. If a review turns negative, we flag it to you privately and fast, so you get the chance to make it right.